Frequently Asked Questions

Service Returns FAQs

Q: How much time do I have before I can no longer return items?
A: We don't accept any returns after 90 days from purchase.
Q: So, I modded my equipment, then installed it, can I still return it?
A: No. If you install or modify items ordered in any way whatsoever, you automatically waive your right to returns, refunds or exchanges.
Q: How long are products warrantied for?
A: SoundQubed warrants all products to be free from defects in materials and workmanship for normal use and service for a period of time not to exceed 24 months for subwoofers, components, earbuds and coaxial and 12 months for amplifiers from the original date of retail purchase.
Q: Do I get a refund or replacement once you receive my purchased items?
A: Parts returned must be determined by SoundQubed to be defective prior to any warranty credit or replacement is issued. SoundQubed’s obligation under warranty shall be limited to repairing or replacing, at its discretion, any part proven defective. The customer must prepay transportation charges. Final determination of the suitability of the products for the use contemplated by the buyer is the sole responsibility of the buyer. Warranties are non transferable.
Q: I burnt up my coils, is this covered by my warranty?
A: No. Burnt or open coils are not covered as they are most typically the result of customer abuse or competition use or use outside of the parameters outside of those which the woofer is rated.

DIY Enclosure FAQs

Q: What makes this different than one of the many inexpensive enclosures I can buy pre-built?
A: These are specifically designed and tuned for our woofers. They have the port area, internal area and port length needed to supply these large woofers with the air they demand and offer bracing to help stabilize the enclosure.
Q: I don’t have the tools necessary what do I do?
A: You can print off the sheet, take it to any home improvement store and have them cut the sheets for you.
Q: What will I need to finish my enclosure?
A: You will need wood glue, a brad nailer or a drill and wood screws, clamps, a face mask (recommended) and some muscle. If you don’t have a brad nailer you could hand nail as well. We suggest #8 wood screw at least 2 1/4″ long.
A: Lay your glue bead across all edges that connect and press firmly together. Don’t worry about excess glue at this point it can be wiped away after you clamp the box together. We suggest getting clamps like these. Make sure to clamp in a # pattern.
Q: I don’t know how many nails/screws to use!
A: No worries there isn’t a page in your science book that tells us how many and where. Once the glue has settled for 10-15 minutes or longer depending on your weather conditions go around the connecting edges and make a mark every inch to two inches. Each tick is where you will place a screw or nail. Once you build a couple you’ll be able to slap the nails/screws in by judgement.
Q: Uh… One of my nails/screws broke through the other side.
A: It happens to the best of us. If you can remove it if not leave it and bend off the end that is sticking out and fill it with a wood glue and saw dust mix or or epoxy.
Q: I’ve got it glued and screwed, now what?
A: Assuming you had the circle cut out done at the hardware store or you have already done it with a router or a jig saw you are now ready to drop in your woofer(s). Wire them up and place them in the box, center them to your liking and screw them in.
Q: I went to put the woofer in and noticed there’s no outlet for the wires to run to my amp.
A: Drill a 5/16th – 5/8th inch hole depending on the wire thickness and amount of wires in the area you want the wires to protrude from, run the wires through and fill any open space with epoxy or silicone.
Note: You can cut in plastic wire terminal cup but we don’t recommend it – they add resistance and usually fail.
Q: I was mounting the woofer and I accidentally poked a hole in the rubbery foam thing?
A: The rubber foam thing is what we call a surround. It is an essential part of the woofer and damage can cause failure but normally a little pin hole from a screw won’t make a difference as long as we take care of. The at-home fix: Using black silicone squeeze a little bit onto a piece of cardboard now dab your finger in it and spread an even amount on the front making sure there are no high spots now do this for the back. Once it dries you should be good to go.

Contact our customer support team by calling (405) 600-1936.
between 9 a.m. - 5 p.m. (CST), Monday through Friday.