If we know about your system, then we can help you solve the problem.

No one likes a puzzle that’s missing pieces. Include all the info you can (even if it’s embarrassing). Mistakes are how we get better.

We usually respond to tickets in 1-2 business days* after you’ve completed the form.

*We aren’t available to respond to tickets or phone calls on weekends and evenings. If you submit your info after 5 p.m. on Friday, we’ll respond no later than the following Tuesday.

Maybe. We need to get as much information as possible using the tech support form. If we can’t help you correct the issue, we’ll take steps so you can return the product to have it inspected for any defects.

Because we have to inspect and handle returned products before they can be sold again, there are restocking fees for most returns.

Also, take a minute or two to read what is and is not covered under our warranty policy.

Burned or open coils are not covered under the manufacturer defect warranty. It takes power well beyond the subwoofer’s power rating to create enough heat to burn voice coils. It may be an honest mistake, but since the subwoofer wasn’t used correctly we can’t replace it under warranty.

Any time you buy subwoofers, match the RMS power rating of an amp to the RMS power rating of a speaker at your wiring impedance load.

First we inspect the product. If it’s a manufacturer defect, we can send a warranty replacement. If we can put it back in stock to sell, you’ll just be out a restocking fee.

If there is damage, we can tell you how much the repair will cost. You also have the option to have it sent back to you (on your dime).

For the fancier version, check out the warranty policy.

When you install a product, we can’t control how your system will interact with it.

Errors in wiring or initial settings can break equipment quickly – sometimes in just seconds. This makes it seem like a product is “dead on arrival”.

Products that never worked should be replaced for free, right? Unfortunately your replacement is likely to also break if you don’t change anything.

Also, if you feel entitled to a free replacement, you’re going to feel cheated by anything less. We see it happen all the time.

To figure out whether you get a free replacement, we first troubleshoot your system based on the tech support form. If nothing seems to fix the problem, you’ll need to return it for inspection.

Our technicians know what they’re looking at, so it’s pretty easy to figure out the cause. We’ll either send you that warranty replacement or a quote for repairs. You can also ask us to ship it back, but that’ll be on your dime.

Check out the knowledge base for info to help prevent setup problems.

Shipping back to SoundQubed is your responsibility because we don’t have any control over how the product is packed, the size of the box (which affects shipping charges), or when you’ll get around to dropping it off with the carrier.

If we assume responsibility for your shipment back to us, we get hit with extra fees if the label information doesn’t match up exactly with the physical package you drop off.

We also don’t own the product you’re sending to us, so we can’t insure the shipment. You have the opportunity to insure your package in case it is damaged on its way to us.

Nope. If you’ve modified a product, you have literally made it your own. We can’t do anything with it (especially if it didn’t work well enough for you to keep it).

Installed equipment interacts with the rest of your system right away. As you may know, damage can happen very quickly. We can’t accept returned items that may have damage. We will be happy to quote you for repairs to restore the product to working order.

From our warranty policy:

“SoundQubed warrants all products to be free from defects in materials and workmanship for normal use and service for a period of time not to exceed 24 months for subwoofers, components, earbuds and coaxial and 12 months for amplifiers from the original date of retail purchase.”

We don’t accept any returns after 90 days from purchase.

No. The only repair parts we sell are recone kits for subwoofers. Amps will need to be returned for repairs, which starts with the tech support form.

We also aren’t legally allowed to give out design details for any of our products. That includes any specs that aren’t provided on the product page on our website.

Repairing your own products counts as modifying them, voiding the warranty (even if you are an expert).