SoundQubed warrants all products to be free from defects in materials and workmanship for normal use and service for a period of time not to exceed 24 months for subwoofers, components, earbuds and coaxial and 12 months for amplifiers from the original date of retail purchase. Parts returned must be determined by SoundQubed to be defective prior to any warranty credit or replacement is issued. SoundQubed’s obligation under warranty shall be limited to repairing or replacing, at its discretion, any part proven defective. The customer must prepay transportation charges. Final determination of the suitability of the products for the use contemplated by the buyer is the sole responsibility of the buyer. Warranties are non transferable.
- Burnt or open coils
- Customer abuse or competition use and power in excess of rating
- Amplifiers used in competition or run below rated ohm loads or voltage
- Improper wiring, including size/gauge, paths, termination method, and series/parallel configuration
- SoundQubed shall not be liable for any special, direct, indirect, incidental or consequential damages that might be claimed as a result of the failure of any part, including claims for delay, loss of profits, or labor
- SoundQubed shall not be liable for any damages or injuries to persons or property resulting from improper installation or misuse of any part subject to this warranty
THERE ARE NO OTHER WARRANTIES EXPRESSED OR IMPLIED EXTENDING BEYOND THOSE SET FORTH ABOVE
Frequently Asked Questions
Defects are problems caused by the way a product was put together during manufacturing. These can show up even when a product is only ever used properly at reasonable volume levels.
Spotting a defect is pretty easy for us, so include photos when you fill out the technical support form.
Don’t return a product without getting an RMA number. Your product could get lost without the number written clearly on the box.
We can’t control the correctness of any build. Skill and work quality aren’t the same for every professional. Even a good installer could miss a detail when installing unfamiliar gear.
Since we didn’t choose your installer, you are responsible for the quality you accept from a professional you’ve paid to do a job. Hopefully they have a service warranty!
We aim to help installers of all skill level with our ever-growing Knowledge Base.
Maybe. We need to get as much information as possible using the tech support form. If we can’t help you correct the issue, we’ll take steps so you can return the product to have it inspected for any defects.
Because we have to inspect and handle returned products before they can be sold again, there are restocking fees for most returns.
Also, take a minute or two to read what is and is not covered under our warranty policy.
My product stopped working right after I installed it. Does that mean it is a manufacturer defect?
When you install a product, we can’t control how your system will interact with it.
Errors in wiring or initial settings can break equipment quickly – sometimes in just seconds. This makes it seem like a product is “dead on arrival”.
Products that never worked should be replaced for free, right? Unfortunately your replacement is likely to also break if you don’t change anything.
Also, if you feel entitled to a free replacement, you’re going to feel cheated by anything less. We see it happen all the time.
Our technicians know what they’re looking at, so it’s pretty easy to figure out the cause. We’ll either send you that warranty replacement or a quote for repairs. You can also ask us to ship it back, but that’ll be on your dime.
Check out the knowledge base for info to help prevent setup problems.
Shipping back to SoundQubed is your responsibility because we don’t have any control over how the product is packed, the size of the box (which affects shipping charges), or when you’ll get around to dropping it off with the carrier.
If we assume responsibility for your shipment back to us, we get hit with extra fees if the label information doesn’t match up exactly with the physical package you drop off.
We also don’t own the product you’re sending to us, so we can’t insure the shipment. You have the opportunity to insure your package in case it is damaged on its way to us.
We sold you both products, so there is a very, very small chance you received more than one of the same product with the same defect.
The other thing they have in common is being installed in your system. You’ll need to fill out the technical support form so we can help you fix what’s causing the problem. Be sure to include clear pictures when you fill out the form.