Need a replacement part, a recone, or service on a SoundQubed product? Tell us what’s going on and attach your proof of purchase, and we’ll take it from there.
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Do not return your product until you receive authorization from SoundQubed. This form starts the troubleshooting and return process. This is an end-user form — authorized dealers, please use the dealer contact instead.
How it works
Three steps, no surprises.
- 1Tell us what you need and attach proof of purchase so we can check warranty coverage.
- 2We reply within 1–2 business days with a quote (parts / recone / repair) or a return authorization if the product needs to come in.
- 3Parts ship from Winder, GA — or you ship the product to us with the authorization and we turn it around.
Do you sell recone kits?
Yes — recone kits for several subwoofer models are in the store if you’d rather do it yourself. Not sure which kit? Submit this form with your model and we’ll point you to the right one.
Is a burnt coil covered?
No — burnt or open coils come from clipping or over-powering and are excluded from warranty. But a recone is far cheaper than a new sub, and we can usually turn it around quickly.
What counts as proof of purchase?
Your SoundQubed order confirmation email, a dealer receipt or invoice, or a marketplace order page showing the seller, product and date.
Prefer to talk? Call (470) 766-1443, Mon–Fri, 7 AM–5 PM Eastern.